What we do...
We are specialists in innovative, reliable technological solutions backed by a qualified and excellent team. We have high operational performance and innovative products that are characterized by providing foolproof integration and support for our clients.
Aligare Box is the business line that encompasses our packaged products and solutions. It integrates a variety of solutions into the client’s technological ecosystem, accelerating TTM and allowing components to be reused for different transactional issues.
This transactional workflow is capable of orchestrating the processing of purchase orders generated from electronic sales channels or any other. The processing is flexible, secure and scalable, which allows for ensuring, among other things, post-sale customer service.
The main features are:
- Online control of orders in process
- Managing orders with exception
- Process all orders
- Comply with dispatch times
- Early warning
- Timely information
- Purchase Order Statistics
- Capacity in the face of high demand
- Avoid crafts
- Reduce operating costs
Logistics management has now become a key success factor for companies operating in the world of e-commerce, especially for solving the last mile.
Our solution allows you to manage shipments and associate them based on different criteria (product characteristics, delivery areas, service level, etc.) to select the operator that best meets the selected criteria.
- Facilitate the management of a company’s internal and external logistics operators.
- Establishes last mile tracking facilities for the client and internal operation.
- Application to be used by internal and external carriers.
It allows you to provide a payment button panel that is integrated into e-commerce sites and can operate jointly with the Payment Collector solution and POS Platform to centrally integrate all of the company’s payments and collections.
- Support WebPay, Mercado Pago, Match and Banks.
- Online Administration and Behavior Adjustments.
- It allows the control and management of payments made in a centralized manner.
- Payment Reconciliation.
MTD SUITE has a set of tools that allow the orchestration of long-running-process integrations, with little human interaction, even though it can be integrated with Bizagi Engine and UIPath for automation of human tasks. It has a set of facilities such as the following:
- Worlflow engine
- Orchestration modeling with Bizagi Modeler
- Event Procesing (queues)
- Dashboard and reporting
- Managed File Procesing
- eMailing Control
- Robotization by integration with UIPath
- Integration with Bizagi Engine’s Human Workflow
To collect payment for services through our own channels (Website or Own Cash Register, for which we have MTD POS PLATFORM) or through a third party using our external collector module.
It allows these payments to be integrated and managed in a secure and persistent manner, facilitating their auditing, control and reconciliation.
Integrable with the company’s ERP.
It allows to provide a payment button that is integrated to e-commerce sites with support from Transbank, Mercado Pago, Match and Banks (MTD PAYMENT PORTAL)
Online administration and configuration, allows
the control and management of payments made in a centralized manner, facilitating their reconciliation.
Without good design, execution and operation, the success of any project is constantly threatened. Aligare Factory focuses on these first two activities, ensuring the quality of the design and development of software (along with QA control that ensures a smooth and uneventful production run), through the integration of agile teams with high technical competence in the use of cutting-edge technologies.
Technology Consulting
This service is a fundamental pillar for companies, large and small, that seek to establish principles that relate the business and its internal processes with technological definitions to establish a coherent and efficient development of IT services. With this service, Aligare supports the company in the evaluation and planning of a Business Architecture definition guided by the best industry practices (SPDE for telecommunications, HIF for health, RIG for Retail, etc.). The benefits are:
- Makes technological decisions more efficient by aligning your objectives with business needs and processes.
- Reduce risks in projects that, given the scope of the systems, have greater alignment with the business.
- Identify technology investments that will have the greatest impact on the business
- Facilitate the establishment of performance indicators for investment based on the impact on business processes.
- Improves and makes the operation more efficient.
When faced with a problem within a business that requires an implementation with technological components, Aligare offers comprehensive advice that is capable of providing an architecture and technical design that responds to the needs of the business, taking into account the best practices of the industry within the context and culture of the company.
- When the goal is operational efficiency, information security is a basic need for today’s companies. This means that cloud migration processes contribute to achieving objectives to deliver services and applications to the line of business in a more agile manner, improving disaster recovery and ensuring operational continuity. This also translates into financial and strategic benefits, with predictable and managed costs and resources for the required workloads. It also contributes to the company’s digital transformation with a clear decrease in hardware and software maintenance costs. Aligare, with its experience in migration services, offers unbeatable support for its clients.
What can we do in terms of Data Migration?
- Oracle database and others such as SQL Server, Postgresql, MySql, etc. (whether homogeneous or heterogeneous).
- Infrastructure migration (on premise to cloud or hybrid)
- On-premise infrastructure, hybrid, cloud to cloud, etc.
It allows to establish a technological framework for different levels of business solution development, a general level in the company that facilitates the adoption of standards, selection of patterns and definition of best practices for different lines of business architecture.
What can we expect after this consultancy?
- Define architecture for process digitization and task automation.
- Data architecture design and quality.
- Design of middleware architectures, APIs, Microservices, etc.
- Design of patterns and technologies for the implementation of business applications
- Design of OnPremise, Cloud and Hybrid platforms.
The development of this consultancy responds to the current needs of companies in relation to the use of the cloud to better manage their services, projects and information. The correct management, in terms of architecture, of the Cloud implementation is key within current technological development. What we offer is the implementation of cloud architecture and automation of environments, which includes:
- AWS and WAF best practices.
- Validation of existing architecture
- Architecture diagram
- Environment automation scripts.
- Loading plan
- Continuous integration
The new practices adopted by companies to more aggressively address the development of new systems and rapidly increase functionalities or make adjustments have led to the adoption of agile methodologies with different levels of maturity. In this context, having processes, tools and infrastructure that facilitate this way of working becomes critical. For this, an essential element refers to Continuous Integration and Continuous Deployment, which introduces automation and quality assurance elements based on a set of technologies, many of them enabled through collaborative tools that can be implemented in a simple and agile way on Cloud platforms.
Aligare can help your company and your teams to:
- Pilot initiative selected for better adoption
- Establish the continuous integration and/or deployment processes that best adapt to the company’s specific characteristics.
- Design and implement infrastructure based on different tools to make continuous integration and deployment a reality.
- Take charge of the governance of this platform in such a way as to save the best operation of this platform and establish a vision of continuous improvement.
Implementation
Aligare has a deep knowledge of the tools and solutions that Cloud providers currently deliver in order to facilitate and speed up the implementation of highly complex solutions in very short times, allowing it to model and have a minimum viable product in a short time and then easily grow into new functionalities, discovering at each step how to get the most out of existing utilities, always with a vision of maintaining the best architectural practices, in a flexible manner and based on correct costs for what was acquired, in a safe and stable manner.
We are experts in the implementation of business solutions based on technological products or frameworks or custom development, to enable highly critical business applications for the company. This service can be performed through traditional waterfall methodologies or through agile teams, paying close attention to quality assurance processes. Our highly qualified professionals will be in charge of management, who will accompany the company in its value initiatives. We have extensive experience in projects in the telecommunications, retail and financial industries, which allows us to provide a specialized view of the business. Our professionals are constantly improving, both technically and methodologically, which keeps them at the forefront of new techniques and tools available. Currently, our work is focused on achieving cloud or hybrid solutions that allow us to take advantage of new flexibility, scalability and component capabilities to accelerate the time to market of solutions and at a much lower TCO.
The technologies associated with the digitalization of business processes (workflow or BPM) are not something new, but today it has become a very important element in order to achieve the digitalization of many customer-facing processes, facilitating the digital transformation of companies. In this context, there are tools and techniques that allow for a simpler and more efficient integration of customer communication channels (apps, web, social networks) and extend them as effective and reliable means of interaction. Aligare has years of experience in the implementation and integration of workflow and BPM technologies (Oracle BPM, IBM Business Automation Workflow and BIZAGI) and how these should be integrated with customer interaction channels and their backstage integration with legacy systems. of the company, directly or through middleware of a different nature (SOA; API Gateway, microservices, etc.) Along with the above, we have experience to guide in the administration of these implementations and their continuous improvement.
At Aligare, throughout our extensive career, we have faced initiatives aimed at providing high-volume information processing or integration solutions. These have involved transactional processing that has been high-performance, secure, auditable, and with easy control and user-friendly management.
We feel highly qualified to, together with the client, discover the best way to address the problems they have, establish recommendations for solutions, and finally implement and operate them.
The tools that facilitate the automation of tedious tasks have evolved rapidly and currently provide facilities that allow, in a short time, to have robots that take on this set of tasks, allowing them to be executed better than a human and allowing people who previously performed them to focus on those tasks that generate greater value, generating a synergy of technology and people that strengthen the competitive position of the company. To do this, Aligare has extensive experience in developing processes for:
- Adoption of automated processes by the company.
- Selection of pilot initiatives.
- Automation Design and Implementation, based on the main tools on the market.
- Government of the implemented flows.
Aligare has extensive experience in the architecture, design, implementation and governance of Middleware platforms, including:
- SOA Platforms. (We are Oracle SOA Specialists and OpenShift Platform Specialists)
- Integration and orchestration platforms
- Solutions based on microservices and APIs.
- Security and governance based on API Gateway platforms, for OnPremise, Cloud and Hybrid platforms.
MTD SUITE is a set of pre-built business solutions that can be adapted to the specific needs of our clients. It is made up of several components that fulfill both technical and business functions. To achieve this, our company has a set of services aimed at the adoption and implementation of these solutions. The services covered are:
- Solution discovery
- Personalization
- Implementation
- Minor Release and Change
- Training
Understanding the importance of data science today and the great relevance that it means for companies to use this type of studies and analysis to offer their clients the products and services that most satisfy them, Aligare – through its Data&Analytics service – wants to once again be a support for the development of its clients.
Our Data&Analytics service is mainly based on:
- Predictive analysis based on historical data and processing of large volumes of information (big data).
- Supervised and unsupervised analysis (machine learning), descriptive (BI) and prescriptive, preprocessing of structured and unstructured data.
The cloud is our thing, and therefore we are with our clients throughout the entire lifecycle of their cloud applications. From planning, implementation from scratch or migration to the cloud, we care about getting the most out of it with a range of services that will allow you peace of mind 24 x 365, as well as the continuity of services that your organization will be able to achieve.
The following are considered migrations:
- Oracle database and others such as SQL Server, Postgresql, MySql, etc. (whether homogeneous or heterogeneous).
- Infrastructure Migration Consulting (on premise to cloud or hybrid).
- On-premise, hybrid, cloud to cloud infrastructures, etc.
Like any critical resource for a company, the infrastructure, applications and services managed on the cloud must be governed in order to achieve their correct operation and obtain their maximum performance.
To achieve this, AWS defines the AWS Wellformed Architecture, providing best architectural practices through 5 pillars that enable you to design and operate reliably, securely, efficiently, and at the cost-effectiveness required in the cloud.
Aligare provides a service based on these practices to manage the platform, allowing for constant control and continuous improvement of the resources used.
Aligare achieves this through continuous automation of tasks, definition of alarms, restructuring of the infrastructure and working together with the client to establish the best infrastructure.
Finally, our company provides a monitoring and assurance service for the operational continuity of the platform from 8×5 to 24×7 mode, 365 days a year.
Aligare, with its administration and management services for AWS Cloud services, seeks to provide its clients with a complete solution for the use of the cloud, thus facilitating and ensuring its correct operation.
Cloud administration and management services focus mainly on:
- Instance Management.
- Security, backup, profiles, reporting, deployment (installation of App in the cloud).
- Upgrade, analysis and recommendations for improving costs and performance (quarterly).
- Monitoring and alerts (Cloudwatch + Healthcheck).
In the field of architecture, the emergence of the Serverless concept has been a real discovery. This new model is associated with micro services and event-driven architecture, that is: only one code is placed in a function and the cloud is responsible for sizing it, executing it, scaling it to infinity if necessary.
Aligare, with its focus on continuous improvement and constant technological development, has developed a business area focused on Serverless and Micro services solutions.
With the development of solutions based on AWS Cloud add-ons; Micro services, APIs, Serverless (Lambda), Containers (Dockers), etc.
Aligare is an AWS Select Partner, which enables it to provide infrastructure as a service that enables efficient, elastic, and secure operation of the database engine, computing and storage infrastructure needs provided by AWS, the world leader in cloud services.
Benefits of AWS Infrastructure:
- Security
- Availability
- Performance
- Global Presence
- Scalability
- Flexibility
Focused on providing continuous visibility into the status of Cloud resources, services and accounts. The service has guidelines to detect and solve performance or availability problems that affect applications running in the cloud.
HealthCheck delivers relevant and timely information that helps you manage ongoing events, as well as understand and prepare for planned activities.
The service issues alerts and notifications that are triggered when changes occur in the state of resources, providing near-instant visibility into events and guidance to help you expedite problem resolution.
Finally, the service promotes automation in such a way as to maintain an efficient operation and only reactive to uncontrolled exceptional conditions.
Aligare, in its constant search to support and advise its clients in making the best decisions according to their needs and realities — without neglecting its core business — has developed a specialized consulting service for the Implementation of Cloud Architecture and the automation of environments, all of this based mainly on:
- AWS and WAF best practices.
- Architecture validation (when the client delivers it)
- Architecture diagram.
- Environment automation scripts
- Loading plan
- Continuous integration.
Combining existing on-premise resources with multiple clouds allows you to maximize your existing investment, creating a hybrid ecosystem that delivers the best of both worlds. Aligare 365 gives our customers the peace of mind of seamless cloud/on-premise integration.
Operational Continuity
Support for non-critical or low-incidence platforms or where service level needs are low, it is bearable to address an incident in 24 or 48 hours.
Support for more complex platforms that require multiple skills and contain solutions of different nature and with specific characteristics. They usually require different levels of service depending on the solution or platform and operate 24×7, 365 days a year.
Support for more complex platforms and components that require a service level with better response times (minutes for disabling events). This usually corresponds to solutions or platforms with a high impact on the organization. Many of them operate during office hours and require less attention during non-business hours.
AI is now a competitive advantage, in the short term it will be a disadvantage. Just like doing work without computers.
75% Of executives say competitive advantage is based on Gen AI.
17% Revenue growth thanks to Gen AI compared to peers.
AI Products and Services
It seeks to establish an overview of the value of AI in companies that are just starting out with this technology or are looking for ways to take better advantage of their first forays in a more systematic way.
Solutions aimed at processing voice and text in order to respond contextually to what is processed (Virtual Agents,
Sentiment Analysis, etc.)
- Virtual Agents and Assistants: Implementation of virtual assistants for customer service, technical support and other user interaction services.
- Sentiment Analysis: Evaluating opinions and sentiments on social media, surveys and other texts to understand customer perception.
- Machine Translation: Automatic translation services to facilitate communication in multiple languages.
- Speech Recognition: Speech-to-text conversion for dictation applications and voice assistants.
Support in the creation of predictive models to establish projected results based on high volumes of historical information and that learn based on assisted processing.
- Predictive modeling: Creating models to predict future outcomes based on historical data, such as sales forecasting or fraud detection.
- Data Analytics: Using ML algorithms to discover patterns and trends in large data sets.
- Personalization: Recommending personalized products and services to individual customers based on their behavior and preferences.
It allows us to use AI as a tool to optimize, improve and ensure the operational continuity of our platforms and solutions (Cloud, OnPremise, Hybrid).
- Automated Infrastructure Management: Allows you to automatically monitor and observe anomalies and react reactively and subsequently predictively to failures.
- Automated service management: Automate user support through virtual agents and assistants, ticket automation, automated resolution.
- Performance Optimization: platform analysis, identification of bottlenecks and proposal of adjustments to improve performance and streamline costs (FinOps).
Leverage AI to facilitate the modernization of applications based on different programming languages, thereby facilitating solutions to technological obsolescence, brand support, and programming capacity shortages.
As a result of specific scenarios in our clients, we have structured solutions for specific use cases that are generally repeated in our clients.
- Virtual Agent and Assistant: Based on IBM products, it enables omnichannel customer service, taking advantage of natural language processing and generative AI capabilities.
- Call Center Call Analysis: Allows you to take a percentage of recorded calls in order to improve call classification, analyze compliance with customer service protocols, and perform incoming and outgoing sentiment analysis.
- Ticket automation: Allows automated ticket processing, responding and executing for identified patterns and escalating to more complex cases.
- Document completeness analysis: Solution designed for legal areas that facilitates the summary, extraction of information and completeness of documents.
- Automated Tender Analysis : Allows you to automatically analyze and extract tender information and predict whether the company meets the requirements and has a chance of being awarded the contract.
- Brand, People and Company Sentiment Scoring: Allows sentiment analysis in different sources (social networks, knowledge bases, etc.) and establishes a score that measures the image of the brand, person or company analyzed.
