In a context of uncertainty in which business options associated with digital transformation should be enhanced, the suite of products and services from Aligare – a Chiletec partner company – can become a key tool for many companies seeking to be more efficient in their processes, while delivering a powerful experience to increasingly demanding customers.
Aligare works with MTD Suite and MTD Purchase Order Process. What are they?
MTD Suite is the result of more than 16 years of experience and is a set of business solutions aimed at automating processes, focused on the back-office management of our clients, especially retailers, telcos and companies with solutions that support multi-channel sales and customer service. MTD Purchase Order Process, meanwhile, is a specific solution for automating the processing of purchase orders, generated by the sales action of our clients through multiple channels and which require the automated orchestration of various tasks so that the purchase is received by the client. This is the orchestration of last-mile signatures, accounting, access to logistics systems, sales support, and from customer service channels, to facilitate the monitoring of the purchase.
What are its main features?
From a technical point of view, MTD Suite and all its solutions are based on a high-performance digital transactional engine that facilitates the control and management of online processes, without affecting system response times. It has configuration modules to easily define the way in which a transaction (the processing of a purchase order, a payment or another type of business operation) is resolved or orchestrated with the company’s other legacy systems, whether internal or external. A set of modules is built on this engine that allows specific technical aspects to be accelerated (file processing, e-mailing, RPA, analytics and Machine Learning) and, finally, modules for specific business solutions, such as MTD Purchase Order Process, which can be provided on premise, or also as cloud services (SaaS). Finally, the entire solution has control (dashboard) and management tools that facilitate the analysis and monitoring of processes early and easily.
How do they boost business and optimize processes?
MTD Suite seeks to automate specific business processes that directly affect the experience of the company’s customers, allowing for improvements in aspects such as accurate and timely information regarding the point at which their interaction process with the company is in a simple and efficient way. Likewise, MTD has a focus on the traceability of processes and the ability to identify, early on, exceptional conditions that require quick action and thus anticipate possible problems with customer service.
From the business perspective, it makes it easier to monitor online (without waiting for reports on a day’s operation or the next) the statistics of the process (number of orders per hour, payments entered by payment channel, etc.) in order to be able to take immediate commercial actions if unexpected business elements are detected (for example, a drop in the processing of purchases during a cyber cafe morning). All of this is enhanced through AI tools that seek to establish predictions in the behavior of the system, which facilitate the enhancement of the client’s business.
What is the innovation present in these solutions? The main thing about MTD is to achieve a technical architecture that allows a high volume of transactional processing, for business problems that correspond to mini processes, and that, at the same time, makes it possible to measure online what is happening in the entire system. In addition, it is designed to be easily parameterizable, aiming to be able to make adjustments very quickly: from hours to days depending on the complexity.
