Just days after the new Telethon was held, the question of how it is possible to keep services operational to allow thousands of banking transactions per minute comes to mind. A situation similar to that experienced with Cyber Monday and CyberDay, when companies face challenges that involve their operational continuity systems and supports.
The complexity that is evident with the high transactional nature of this type of event requires a highly trained and available support and continuity team to face each of the challenges that arise, as well as tools that are prepared to support the high demand generated in these instances. The objective will always be the same: fast and uninterrupted transactions, and ZERO failures in execution with the systems.
Operational support and continuity seeks to respond, proactively and reactively, to events that may cause service interruptions affecting the operation of a company. This is done by carrying out preventive maintenance to ensure proper operational functioning, and in the event of critical incidents, by applying corrective measures that respond to the defined SLAs in order to restore normal service in the shortest possible time.
On the other hand, the use of tools designed to work with the level of stress generated by high transactional activity becomes fundamental within the strategic vision of any company facing this type of challenge. Among other things, the consideration of solutions implemented in the cloud will allow taking advantage of the benefits of this technology, allowing the scaling of capacities for specific events, thus providing flexibility and economy.
At Aligare, we have been supporting companies such as Claro, Cencosud, Mutual and Ripley in critical situations for years, successfully managing their operations. Our support and operational continuity services are delivered by a professional team that primarily provides support for IT infrastructure, systems, applications, databases and Middleware, with 100% dedication every day of the year. In addition, our Digital Transactional Engine allows us to manage information flows responding to the highest levels of transactionality. An example of this has been its successful implementation for managing the life cycle of purchase orders in retail.
