The Support and Operational Continuity of an IT Infrastructure represents a significant
challenge for an organization, since it must always be operational and available.
Critical diagnostic problems may indicate that a partial or total replacement of
a particular device is necessary. If this is the case, this should be done in the shortest possible time, with
minimal impact on users and within previously defined
acceptable times, which is currently known as SLA or Service Levels.
Large companies in Chile and around the world face challenges involving their
operational continuity systems and support systems. Recently, with the last Telethon, Banco de Chile
faced a major challenge, as its systems were faced with millions of transactions per
minute. In this case, the company noticed a problem with its online system due to the high
demand of people who accessed the page, which caused money transfers
for the Telethon through the Bank’s page to be interrupted and with execution failures
.
On the other hand, Aligare, which has these operational continuity services, has supported
large companies in critical situations with great success in operations, as is the case of
Ripley in the last CyberMonday, where millions of transactions were made generating
record sales on the website.
